A MENU BUILT ON COMBOS AND SPECIALS
St. Louis's menu runs on deals — combos, single-choice specials, spice-required items. We worked with Susheel to make sure loose items get recognized as the right deal and priced correctly.
THE DEAL IS THE ORDER
At St. Louis, customers do not order items — they order deals. A combo here, a special there, an item that only exists with a spice level attached. If the system treats those as separate line items, the order and the price are both wrong.
The ordering flow learned the deals
We set up the ordering flow to recognize combo meals and specials correctly, so when an order qualifies for a deal, the customer gets the price they expect.
Remapping loose items
When a caller orders the pieces of a special without naming it, the system can map them onto the right single-choice special, including items that require a spice selection.
Pricing that holds up
Paid variants keep their base price, duplicate variants are de-duplicated on multi-quantity orders, and special items are set up correctly from the start, so the ticket that reaches the kitchen matches the deal that was ordered.
Combos and specials recognized during the call
Loose items automatically remapped into the correct deal
Spice-required specials handled without extra prompting
Pricing accurate on paid variants and multi-quantity orders
THIS IS ONE LOCATION IN A CHAIN-WIDE ROLLOUT
Read the chain-wide overview to see the full rollout, then compare this location with the other two stories.
ONE CHAIN, ONE PROBLEM: THE RUSH
Across the chain, every location hit the same wall — the busiest hours were the ones losing the most orders. A phone that rings out during a dinner rush is a ticket that walked. AI Voice HQ rolled out across the chain, and three of its locations show three different ways we solved it.
CATERING CALLS THAT DO NOT GET DROPPED
Omaha takes a steady stream of catering and advance-order calls — the kind that do not fit a place-it-now ordering flow. We worked with Srinivas to build scheduling that respects real store hours and a clean handoff for catering.
TUNED BY THE CALLS THEMSELVES
Richmond's setup came from listening — to idle moments, to anonymous callers, to orders that almost did not make it. We worked with Ram to adjust the system based on what real callers were actually doing.
WANT THIS FOR YOUR MENU?
Book a meeting and we will walk through how AI Voice HQ would handle your menu, phone flow, and handoff rules.